You receive a voicemail about a HealthCare.gov application from someone claiming to represent Affordable Health Care Agency for George Smith. What should you instruct your client to do?

• A. Do not call back and report the incident to the Marketplace Call Center
• B. Ignore the message
• C. Call back to verify
• D. Reply via text message to confirm

Answer: (A)

Treat this as a potential impersonation or phishing attempt targeting a health insurance marketplace. Do not engage with the caller—do not call back, do not reply, and do not share personal information. The safest and most appropriate step is to report the incident to the Marketplace Call Center so officials can verify whether any action is needed and to flag the call as a possible scam. Document what you received (date/time, caller ID, any numbers left) and use official channels—not the numbers or links in the message—to verify. Scammers often pressure you to act quickly or reveal sensitive information, while legitimate agencies won’t push you to respond via voicemail. Reporting through official channels protects your client and helps prevent fraud.