Navigators and CACs can make plan selection recommendations with no restrictions.

• A. True
• B. False
• C. Not sure
• D. Only with certain training

Answer: (B)

Navigators and CACs are required to provide information and assistance in an impartial, non-biased way. Their job is to help consumers understand what plans are available, compare features like premiums, deductibles, networks, and cost-sharing, and assist with the enrollment process. They must avoid steering a consumer toward a specific plan or issuer, and they should not endorse one plan as the best choice. This impartiality helps consumers make informed decisions based on their own needs and circumstances, rather than the helper’s preferences. Training and certifications ensure they know how to present options and use the standardized comparison tools, but do not authorize them to make plan recommendations; plan selection remains up to the consumer. Therefore, the statement that they can make plan selection recommendations with no restrictions is not correct.