Navigators and CACs are allowed to make plan recommendations in all circumstances.

• A. True
• B. False
• C. Not applicable
• D. Only with supervisor approval

Answer: (B)

Navigators and CACs must stay neutral and cannot make plan recommendations in all circumstances. Their role is to provide information, help with the enrollment process, and explain how different plans work, including costs, networks, and available subsidies. They can describe the features of options and help you compare them, but they should not advocate for a specific plan or steer you toward one choice. If you ask for guidance, they’ll outline the options, discuss the implications of each, and support you in making your own decision rather than recommending a particular plan. So the statement that they can always make plan recommendations is not correct.