In the scenario where Dominic updated Joel's income on an existing application without recording the calls, are Dominic's actions compliant?

• A. Yes
• B. No
• C. Only after consent
• D. Not enough information

Answer: (B)

The key idea is that all consumer interactions and changes to an application must be documented with an auditable record. Updating Joel’s income on an existing application without recording the calls leaves no verifiable trace of what was discussed, what information was provided, or whether consent was obtained. That absence of documentation means there’s no assurance the update was accurate, properly explained to the consumer, or authorized by the consumer. Because of that, the action isn’t compliant with program requirements for record-keeping, privacy, and transparency. In practice, any income changes should be supported by documented notes or a recorded/recordable interaction so there’s a reliable trail for audit and review.