If the household contact is transitioning to Medicare but the spouse wants to remain on Marketplace, which contact center should you use?

• A. SSA
• B. Marketplace Call Center
• C. IRS
• D. Department of Health

Answer: (B)

When household changes affect Marketplace coverage, you want a channel that handles Marketplace enrollments, eligibility, and changes to who’s enrolled. The Marketplace Call Center oversees those tasks, including coordinating transitions when someone moves to Medicare while a spouse remains on Marketplace. The other options don’t handle Marketplace plan questions or changes: SSA handles Social Security and Medicare enrollment in general, while IRS and Department of Health aren’t the proper sources for Marketplace enrollment assistance. So, the Marketplace Call Center is the appropriate resource to use.