If a consumer creates a new OE application and enrolls in a new plan without adding the prior year's agent NPN, while auto-enrollment remains for the old plan, what will the Marketplace do?

• A. Cancel auto-enrollment in the plan associated with last year's agent-facilitated application and enrollment.
• B. Automatically enroll the consumer in the new plan.
• C. Defer the decision to the QHP issuer.
• D. Block further applications for that consumer.

Answer: (A)

When a consumer starts a new online enrollment and picks a different plan, the system recognizes that the prior auto-enrollment tied to the old plan should no longer stand. Auto-enrollment is linked to the agent who facilitated the previous year’s enrollment through that agent’s NPN, so introducing a new application with a new plan breaks that link. The Marketplace cancels the auto-enrollment for the plan associated with last year’s agent-facilitated enrollment to prevent overlapping or conflicting enrollments, while the consumer’s new plan enrollment remains active. The issuer isn’t consulted in this step, and the action isn’t about blocking applications.